Araştırma Makalesi
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Hemşirelerin İletişim Düzeylerini Etkileyen Faktörlerin İncelenmesi

Yıl 2023, Cilt: 6 Sayı: 1, 86 - 98, 27.05.2023

Fedayi Yağar

https://doi.org/10.53048/johass.1184294

Öz

Bu çalışma ile birlikte hastalar ile en çok etkileşim içinde olan hemşirelerin iletişim düzeylerini etkileyen faktörleri belirlemek ve hemşire ile hasta arasındaki iletişimi güçlendirebilecek öncül değişkenleri ortaya çıkarmak amaçlanmıştır. Türkiye’de yapılan araştırmaların dikkate alındığı bu çalışmada 2709 hemşirenin yer aldığı 12 araştırma makalesi değerlendirilmiştir. Araştırmaların seçilmesinde belli kriterler dikkate alınmış ve incelenmesinde doküman analizi kullanılmıştır. Değerlendirme sonucunda hemşirelerin iletişim düzeylerini etkileyen 18 farklı faktörün olduğu tespit edilmiştir. Ayrıca, bu faktörler içerisinden en çok vurgulananlar sırası ile eğitim düzeyinin artması, meslekte daha uzun süre çalışma, çalışan yetersizliği, empati yeteneği, yaş ve iş yoğunluğu olmuştur. Aynı şekilde, elde edilen bütün faktörlerin hemşireye ilişkin faktörler (%75.0), hastaya ilişkin faktörler (%25.0) ve yönetsel faktörler (%50.0) olmak üzere üç başlık altında sınıflandığı belirlenmiştir. Sağlık hizmetlerinde iletişimin etkinliğini geliştirmenin küresel bir öncelik haline geldiği bu çağda elde edilen bu bulguların literatüre önemli bir katkı sağlayacağına inanılmaktadır.

Anahtar Kelimeler

Hasta hemşire iletişim eğitim durumu mesleki deneyim

Kaynakça

  • Akgün Şahin, Z., & Özdemir, F. (2015). Hemşirelerin iletişim ve empati beceri düzeylerinin belirlenmesi. Jaren, 1(1), 1-7. https://doi.org/10.5222/jaren.2015.001
  • Aktas, Y., Nagórska, M., & Karabulut, N. (2017). Problems in critical care nurse-patient communication: examples of Poland and Turkey. Acta Clinica Croatica, 56(3), 437-445. https://doi.org/10.20471/acc.2017.56.03.10
  • Allenbaugh, J., Corbelli, J., Rack, L., Rubio, D., & Spagnoletti, C. (2019). A brief communication curriculum improves resident and nurse communication skills and patient satisfaction. Journal of General Internal Medicine, 34(7), 1167-1173. https://doi.org/10.1007/s11606-019-04951-6
  • Alshammari, M., Duff, J., & Guilhermino, M. (2019). Barriers to nurse–patient communication in Saudi Arabia: an integrative review. BMC Nursing, 18(1), 1-10. https://doi.org/10.1186/s12912-019-0385-4
  • Anoosheh, M., Zarkhah, S., Faghihzadeh, S., & Vaismoradi, M. (2009). Nurse–patient communication barriers in Iranian nursing. International Nursing Review, 56(2), 243-249. https://doi.org/10.1111/j.1466-7657.2008.00697.x
  • Arda, H., Ertem, M., Baran, G., & Durgun, Y. (2007). Dicle Üniversitesi Araştırma Hastanesinde çalışan hekim ve hemşirelerin hasta İletişimi konusundaki görüşleri. Florence Nightingale Hemşirelik Dergisi, 15(59), 68-74. https://dergipark.org.tr/tr/pub/fnjn/issue/9022/112473
  • Aydoğan, A., & Özkan, B. (2020). Hemşirelerin iletişim becerileri ve öfke yönetimlerinin belirlenmesi. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, 1(3), 458-463. https://doi.org/10.31067/0.2020.295
  • Babaii, A., Mohammadi, E., & Sadooghiasl, A. (2021). The meaning of the empathetic nurse–patient communication: A qualitative study. Journal of Patient Experience, 8, 23743735211056432.
  • Bayraktar, D. (2017). Hemşirelerin bakim odakli hemşire-hasta etkileşimine yönelik tutum ve davranişlari. Anadolu Hemşirelik ve Sağlık Bilimleri Dergisi, 20(3), 188-194. https://dergipark.org.tr/en/pub/ataunihem/issue/31360/336373
  • Borah, P., & Hwang, J. (2022). Trust in doctors, positive attitudes, and vaccination behavior: the role of doctor–patient communication in H1N1 vaccination. Health Communication, 37(11), 1423-1431. https://doi.org/10.1080/10410236.2021.1895426
  • Bowen, G. A. (2009). Document analysis as a qualitative research method. Qualitative Research Journal, 9(2), 27-40. https://doi.org/10.3316/QRJ0902027
  • Büyükaslan, A. (2018). Sağlik iletişiminde sektörel tespitler. Erciyes İletişim Dergisi, 5(3), 2-10. https://doi.org/10.17680/erciyesakademia.313921
  • Chichirez, C., & Purcărea, V. (2018). Interpersonal communication in healthcare. Journal of Medicine and Life, 11(2), 119-126. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6101690/
  • Fakhr‐Movahedi, A., Salsali, M., Negharandeh, R., & Rahnavard, Z. (2011). A qualitative content analysis of nurse–patient communication in Iranian nursing. International Nursing Review, 58(2), 171-180. https://doi.org/10.1111/j.1466-7657.2010.0861.x
  • Finney Rutten, L. J., Hesse, B. W., St Sauver, J. L., Wilson, P., Chawla, N., Hartigan, D. B., . . . Arora, N. K. (2016). Health self-efficacy among populations with multiple chronic conditions: the value of patient-centered communication. Advances in Therapy, 33(8), 1440-1451. https://doi.org/10.1007/s12325-016-0369-7
  • Fleischer, S., Berg, A., Zimmermann, M., Wüste, K., & Behrens, J. (2009). Nurse-patient interaction and communication: A systematic literature review. Journal of Public Health, 17(5), 339-353. https://doi.org/10.1007/s10389-008-0238-1
  • Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in healthcare: An integrative review. Nurse Education in Practice, 19(1), 36-40. https://doi.org/10.1016/j.nepr.2016.04.005
  • Gordon, J., Deland, E., & Kelly, R. (2015). Let’s talk about improving communication in healthcare. Columbia Medical Review, 1(1), 23-27. https://doi.org/10.7916/D8959GTH
  • Gökçe, E., Atıcı, M., & Arslan, S. (2021). Hemşireler ile hastalar arasındaki iletişim sorunları ve beklentiler: Nitel bir araştırma. Sağlık ve Hemşirelik Yönetimi Dergisi, 8(2), 171-180. https://doi.org/10.5222/SHYD.2021.79206
  • Karadağ, M., Oğuz, I., Cankul, İ. H., & Abuhanoğlu, H. (2015). Hekim ve hemşirelerin iletişim becerilerinin değerlendirilmesi. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 17(1), 160-179. https://dergipark.org.tr/en/pub/gaziuiibfd/issue/28308/300823
  • Karaman, Z., Eskici, V., Gümüş, K., Yayla, A., Özlü, İ., Aksoy, D., & Yeşilay, Y. (2016). Acil birimlerde çalişan hemşirelerin iletişim becerileri ve empati düzeylerinin değerlendirilmesi Uluslararasi Hakemli Hemşirelik Araştirmalari Dergisi, 8(1), 52-62. https://doi.org/10.17371/UHD.2016823278
  • Kirca, N., & Bademli, K. (2019). Relationship between communication skills and care behaviors of nurses. Perspectives in Psychiatric Care, 55(4), 624-631. https://doi.org/10.1111/ppc.12381
  • Kounenou, K., Aikaterini, K., & Georgia, K. (2011). Nurses’ communication skills: Exploring their relationship with demographic variables and job satisfaction in a Greek sample. Procedia-Social and Behavioral Sciences, 30(1), 2230-2234. https://doi.org/10.1016/j.sbspro.2011.10.435
  • Kruijver, I. P., Kerkstra, A., Bensing, J. M., & van de Wiel, H. B. (2000). Nurse–patient communication in cancer care: a review of the literature. Cancer Nursing, 23(1), 20-31. https://journals.lww.com/cancernursingonline/Fulltext/2000/02000
  • Kumcağız, H., Yilmaz, M., Çelik, S. B., & Avcı, İ. A. (2011). Hemşirelerin iletişim becerileri: Samsun ili örneği. Dicle Tıp Dergisi, 38(1), 49-56. https://doi.org/10.5798/diclemedj.0921.2012.04.0184
  • Kwame, A., & Petrucka, P. M. (2020). Communication in nurse-patient interaction in healthcare settings in sub-Saharan Africa: A scoping review. International Journal of Africa Nursing Sciences, 12(1), 1-12. https://doi.org/10.1016/j.ijans.2020.100198
  • Lotfi, M., Zamanzadeh, V., Valizadeh, L., & Khajehgoodari, M. (2019). Assessment of nurse–patient communication and patient satisfaction from nursing care. Nursing Open, 6(3), 1189-1196. https://doi.org/10.1002/nop2.316
  • Madula, P., Kalembo, F. W., Yu, H., & Kaminga, A. C. (2018). Healthcare provider-patient communication: a qualitative study of women’s perceptions during childbirth. Reproductive Health, 15(1), 1-10. https://doi.org/10.1186/s12978-018-0580-x
  • Maly, R. C., Liu, Y., Liang, L. J., & Ganz, P. A. (2015). Quality of life over 5 years after a breast cancer diagnosis among low‐income women: effects of race/ethnicity and patient‐physician communication. Cancer, 121(6), 916-926. https://doi.org/10.1002/cncr.29150
  • Manojlovich, M., & DeCicco, B. (2007). Healthy work environments, nurse-physician communication, and patients’ outcomes. American Journal of Critical Care, 16(6), 536-543. https://doi.org/10.4037/ajcc2007.16.6.536
  • Moslehpour, M., Shalehah, A., Rahman, F. F., & Lin, K.-H. (2022). The effect of physician communication on inpatient satisfaction. Healthcare, 10(3), 463-470. https://doi.org/10.3390/healthcare10030463
  • Mulder, B. C., Lokhorst, A. M., Rutten, G. E., & van Woerkum, C. M. (2015). Effective nurse communication with type 2 diabetes patients: a review. Western Journal of Nursing Research, 37(8), 1100-1131. https://doi.org/10.1177/0193945914531077
  • Parlayan, M. A., & Dökme, S. (2016). Özel hastanelerdeki hemşire ve hastaların iletişim seviyelerinin değerlendirilmesi: Bir hastane örneği. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi, 13(2), 265-284. https://dergipark.org.tr/en/download/article-file/222183
  • Ratna, H. (2019). The importance of effective communication in healthcare practice. Harvard Public Health Review, 23(1), 1-6. https://www.jstor.org/stable/48546767
  • Riggio, R. E., & Taylor, S. J. (2000). Personality and communication skills as predictors of hospice nurse performance. Journal of Business and Psychology, 15(2), 351-359. https://doi.org/10.1023/A:1007832320795
  • Sandhu, H., Dale, J., Stallard, N., Crouch, R., & Glucksman, E. (2009). Emergency nurse practitioners and doctors consulting with patients in an emergency department: a comparison of communication skills and satisfaction. Emergency Medicine Journal, 26(6), 400-404. https://doi.org/10.1136/emj.2008.058917
  • Sarı, T., & Özkan, B. (2019). Yoğun bakımda çalışan hemşirelerin iletişim becerileri ile hasta bakımı konusunda zorluk yaşadıkları durumlara ilişkin yaklaşımların belirlenmesi. Yoğun Bakım Hemşireliği Dergisi, 23(2), 64-72. https://dergipark.org.tr/en/pub/ybhd/issue/48447/550264
  • Sertgöz, B., & Demir, S. (2022). Psikiyatri kliniklerinde çalışan hemşirelerin bakım odaklı hemşire-hasta etkileşimine yönelik tutum ve davranışları. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 15(1), 3-12. https://doi.org/10.46483/deuhfed.834855
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  • Song, H. S., Choi, J., & Son, Y. J. (2017). The relationship between professional communication competences and nursing performance of critical care nurses in South Korea. International Journal of Nursing Practice, 23(5), 1-5. https://doi.org/10.1111/ijn.12576
  • Thornton, R. L. J., Powe, N. R., Roter, D., & Cooper, L. A. (2011). Patient–physician social concordance, medical visit communication and patients’ perceptions of health care quality. Patient Education and Counseling, 85(3), 201-208. https://doi.org/10.1016/j.pec.2011.07.015
  • Uitterhoeve, R., Bensing, J., Dilven, E., Donders, R., demulder, P., & van Achterberg, T. (2009). Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication. Journal of the Psychological, Social and Behavioral Dimensions of Cancer, 18(10), 1060-1068. https://doi.org/10.1002/pon.1434
  • Winter, R., Leanage, N., Roberts, N., Norman, R. I., & Howick, J. (2022). Experiences of empathy training in healthcare: A systematic review of qualitative studies. Patient Education and Counseling, 105(10), 3017-3037. https://doi.org/10.1016/j.pec.2022.06.015
  • Wu, Q., Jin, Z., & Wang, P. (2022). The relationship between the physician-patient relationship, physician empathy, and patient trust. Journal of General Internal Medicine, 37(6), 1388-1393. https://doi.org/10.1007/s11606-021-07008-9
  • Yağar, F. (2021). Why does patient–physician communication matter? more active patients, decreased healthcare use and costs. Journal of Patient Experience, 8(1), 1-6. https://doi.org/10.1177/23743735211036524
  • Yağar, F. (2022). The effect of communication with physician and sociodemographic factors on quality of life: A survey after coronavirus disease (COVID-19) lockdown in Turkey. Journal of Human Behavior in the Social Environment, 32(3), 375-382. https://doi.org/10.1080/10911359.2021.1900977
  • Younis, J. R., Mabrouk, S. M., & Kamal, F. F. (2015). Effect of the planned therapeutic communication program on therapeutic communication skills of pediatric nurses. Journal of Nursing Education and Practice, 5(8), 109-114. https://doi.org/10.5430/jnep.v5n8p109

Investigation of Factors Affecting Nurses' Communication Levels

Yıl 2023, Cilt: 6 Sayı: 1, 86 - 98, 27.05.2023

Fedayi Yağar

https://doi.org/10.53048/johass.1184294

Öz

With this study, it was aimed to determine the factors affecting the communication levels of nurses who interact with the patients the most and to reveal the antecedent variables that can strengthen the communication between the nurse and the patient. In this study, which takes into account the studies conducted in Turkey, 12 research articles involving 2709 nurses were evaluated. Certain criteria were taken into account in the selection of the studies and document analysis was used in the analysis. As a result of the evaluation, it was determined that there were 18 different factors affecting the communication levels of nurses. In addition, among these factors, the most emphasized ones were the increase in the level of education, working longer in the profession, lack of employees, empathy ability, age and work intensity. Likewise, it was determined that all the factors obtained were classified under three headings as nurse-related factors (75.0%), patient-related factors (25.0%) and managerial factors (50.0%). It is believed that these findings, obtained in this age where improving the effectiveness of communication in health services has become a global priority, will make an important contribution to the literature.

Anahtar Kelimeler

Patient nurse communication educational status professional experience.

Kaynakça

  • Akgün Şahin, Z., & Özdemir, F. (2015). Hemşirelerin iletişim ve empati beceri düzeylerinin belirlenmesi. Jaren, 1(1), 1-7. https://doi.org/10.5222/jaren.2015.001
  • Aktas, Y., Nagórska, M., & Karabulut, N. (2017). Problems in critical care nurse-patient communication: examples of Poland and Turkey. Acta Clinica Croatica, 56(3), 437-445. https://doi.org/10.20471/acc.2017.56.03.10
  • Allenbaugh, J., Corbelli, J., Rack, L., Rubio, D., & Spagnoletti, C. (2019). A brief communication curriculum improves resident and nurse communication skills and patient satisfaction. Journal of General Internal Medicine, 34(7), 1167-1173. https://doi.org/10.1007/s11606-019-04951-6
  • Alshammari, M., Duff, J., & Guilhermino, M. (2019). Barriers to nurse–patient communication in Saudi Arabia: an integrative review. BMC Nursing, 18(1), 1-10. https://doi.org/10.1186/s12912-019-0385-4
  • Anoosheh, M., Zarkhah, S., Faghihzadeh, S., & Vaismoradi, M. (2009). Nurse–patient communication barriers in Iranian nursing. International Nursing Review, 56(2), 243-249. https://doi.org/10.1111/j.1466-7657.2008.00697.x
  • Arda, H., Ertem, M., Baran, G., & Durgun, Y. (2007). Dicle Üniversitesi Araştırma Hastanesinde çalışan hekim ve hemşirelerin hasta İletişimi konusundaki görüşleri. Florence Nightingale Hemşirelik Dergisi, 15(59), 68-74. https://dergipark.org.tr/tr/pub/fnjn/issue/9022/112473
  • Aydoğan, A., & Özkan, B. (2020). Hemşirelerin iletişim becerileri ve öfke yönetimlerinin belirlenmesi. Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, 1(3), 458-463. https://doi.org/10.31067/0.2020.295
  • Babaii, A., Mohammadi, E., & Sadooghiasl, A. (2021). The meaning of the empathetic nurse–patient communication: A qualitative study. Journal of Patient Experience, 8, 23743735211056432.
  • Bayraktar, D. (2017). Hemşirelerin bakim odakli hemşire-hasta etkileşimine yönelik tutum ve davranişlari. Anadolu Hemşirelik ve Sağlık Bilimleri Dergisi, 20(3), 188-194. https://dergipark.org.tr/en/pub/ataunihem/issue/31360/336373
  • Borah, P., & Hwang, J. (2022). Trust in doctors, positive attitudes, and vaccination behavior: the role of doctor–patient communication in H1N1 vaccination. Health Communication, 37(11), 1423-1431. https://doi.org/10.1080/10410236.2021.1895426
  • Bowen, G. A. (2009). Document analysis as a qualitative research method. Qualitative Research Journal, 9(2), 27-40. https://doi.org/10.3316/QRJ0902027
  • Büyükaslan, A. (2018). Sağlik iletişiminde sektörel tespitler. Erciyes İletişim Dergisi, 5(3), 2-10. https://doi.org/10.17680/erciyesakademia.313921
  • Chichirez, C., & Purcărea, V. (2018). Interpersonal communication in healthcare. Journal of Medicine and Life, 11(2), 119-126. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6101690/
  • Fakhr‐Movahedi, A., Salsali, M., Negharandeh, R., & Rahnavard, Z. (2011). A qualitative content analysis of nurse–patient communication in Iranian nursing. International Nursing Review, 58(2), 171-180. https://doi.org/10.1111/j.1466-7657.2010.0861.x
  • Finney Rutten, L. J., Hesse, B. W., St Sauver, J. L., Wilson, P., Chawla, N., Hartigan, D. B., . . . Arora, N. K. (2016). Health self-efficacy among populations with multiple chronic conditions: the value of patient-centered communication. Advances in Therapy, 33(8), 1440-1451. https://doi.org/10.1007/s12325-016-0369-7
  • Fleischer, S., Berg, A., Zimmermann, M., Wüste, K., & Behrens, J. (2009). Nurse-patient interaction and communication: A systematic literature review. Journal of Public Health, 17(5), 339-353. https://doi.org/10.1007/s10389-008-0238-1
  • Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in healthcare: An integrative review. Nurse Education in Practice, 19(1), 36-40. https://doi.org/10.1016/j.nepr.2016.04.005
  • Gordon, J., Deland, E., & Kelly, R. (2015). Let’s talk about improving communication in healthcare. Columbia Medical Review, 1(1), 23-27. https://doi.org/10.7916/D8959GTH
  • Gökçe, E., Atıcı, M., & Arslan, S. (2021). Hemşireler ile hastalar arasındaki iletişim sorunları ve beklentiler: Nitel bir araştırma. Sağlık ve Hemşirelik Yönetimi Dergisi, 8(2), 171-180. https://doi.org/10.5222/SHYD.2021.79206
  • Karadağ, M., Oğuz, I., Cankul, İ. H., & Abuhanoğlu, H. (2015). Hekim ve hemşirelerin iletişim becerilerinin değerlendirilmesi. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 17(1), 160-179. https://dergipark.org.tr/en/pub/gaziuiibfd/issue/28308/300823
  • Karaman, Z., Eskici, V., Gümüş, K., Yayla, A., Özlü, İ., Aksoy, D., & Yeşilay, Y. (2016). Acil birimlerde çalişan hemşirelerin iletişim becerileri ve empati düzeylerinin değerlendirilmesi Uluslararasi Hakemli Hemşirelik Araştirmalari Dergisi, 8(1), 52-62. https://doi.org/10.17371/UHD.2016823278
  • Kirca, N., & Bademli, K. (2019). Relationship between communication skills and care behaviors of nurses. Perspectives in Psychiatric Care, 55(4), 624-631. https://doi.org/10.1111/ppc.12381
  • Kounenou, K., Aikaterini, K., & Georgia, K. (2011). Nurses’ communication skills: Exploring their relationship with demographic variables and job satisfaction in a Greek sample. Procedia-Social and Behavioral Sciences, 30(1), 2230-2234. https://doi.org/10.1016/j.sbspro.2011.10.435
  • Kruijver, I. P., Kerkstra, A., Bensing, J. M., & van de Wiel, H. B. (2000). Nurse–patient communication in cancer care: a review of the literature. Cancer Nursing, 23(1), 20-31. https://journals.lww.com/cancernursingonline/Fulltext/2000/02000
  • Kumcağız, H., Yilmaz, M., Çelik, S. B., & Avcı, İ. A. (2011). Hemşirelerin iletişim becerileri: Samsun ili örneği. Dicle Tıp Dergisi, 38(1), 49-56. https://doi.org/10.5798/diclemedj.0921.2012.04.0184
  • Kwame, A., & Petrucka, P. M. (2020). Communication in nurse-patient interaction in healthcare settings in sub-Saharan Africa: A scoping review. International Journal of Africa Nursing Sciences, 12(1), 1-12. https://doi.org/10.1016/j.ijans.2020.100198
  • Lotfi, M., Zamanzadeh, V., Valizadeh, L., & Khajehgoodari, M. (2019). Assessment of nurse–patient communication and patient satisfaction from nursing care. Nursing Open, 6(3), 1189-1196. https://doi.org/10.1002/nop2.316
  • Madula, P., Kalembo, F. W., Yu, H., & Kaminga, A. C. (2018). Healthcare provider-patient communication: a qualitative study of women’s perceptions during childbirth. Reproductive Health, 15(1), 1-10. https://doi.org/10.1186/s12978-018-0580-x
  • Maly, R. C., Liu, Y., Liang, L. J., & Ganz, P. A. (2015). Quality of life over 5 years after a breast cancer diagnosis among low‐income women: effects of race/ethnicity and patient‐physician communication. Cancer, 121(6), 916-926. https://doi.org/10.1002/cncr.29150
  • Manojlovich, M., & DeCicco, B. (2007). Healthy work environments, nurse-physician communication, and patients’ outcomes. American Journal of Critical Care, 16(6), 536-543. https://doi.org/10.4037/ajcc2007.16.6.536
  • Moslehpour, M., Shalehah, A., Rahman, F. F., & Lin, K.-H. (2022). The effect of physician communication on inpatient satisfaction. Healthcare, 10(3), 463-470. https://doi.org/10.3390/healthcare10030463
  • Mulder, B. C., Lokhorst, A. M., Rutten, G. E., & van Woerkum, C. M. (2015). Effective nurse communication with type 2 diabetes patients: a review. Western Journal of Nursing Research, 37(8), 1100-1131. https://doi.org/10.1177/0193945914531077
  • Parlayan, M. A., & Dökme, S. (2016). Özel hastanelerdeki hemşire ve hastaların iletişim seviyelerinin değerlendirilmesi: Bir hastane örneği. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi, 13(2), 265-284. https://dergipark.org.tr/en/download/article-file/222183
  • Ratna, H. (2019). The importance of effective communication in healthcare practice. Harvard Public Health Review, 23(1), 1-6. https://www.jstor.org/stable/48546767
  • Riggio, R. E., & Taylor, S. J. (2000). Personality and communication skills as predictors of hospice nurse performance. Journal of Business and Psychology, 15(2), 351-359. https://doi.org/10.1023/A:1007832320795
  • Sandhu, H., Dale, J., Stallard, N., Crouch, R., & Glucksman, E. (2009). Emergency nurse practitioners and doctors consulting with patients in an emergency department: a comparison of communication skills and satisfaction. Emergency Medicine Journal, 26(6), 400-404. https://doi.org/10.1136/emj.2008.058917
  • Sarı, T., & Özkan, B. (2019). Yoğun bakımda çalışan hemşirelerin iletişim becerileri ile hasta bakımı konusunda zorluk yaşadıkları durumlara ilişkin yaklaşımların belirlenmesi. Yoğun Bakım Hemşireliği Dergisi, 23(2), 64-72. https://dergipark.org.tr/en/pub/ybhd/issue/48447/550264
  • Sertgöz, B., & Demir, S. (2022). Psikiyatri kliniklerinde çalışan hemşirelerin bakım odaklı hemşire-hasta etkileşimine yönelik tutum ve davranışları. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 15(1), 3-12. https://doi.org/10.46483/deuhfed.834855
  • Shattell, M. (2004). Nurse–patient interaction: a review of the literature. Journal of Clinical Nursing, 13(6), 714-722. https://doi.org/10.1111/j.1365-2702.2004.00965.x
  • Song, H. S., Choi, J., & Son, Y. J. (2017). The relationship between professional communication competences and nursing performance of critical care nurses in South Korea. International Journal of Nursing Practice, 23(5), 1-5. https://doi.org/10.1111/ijn.12576
  • Thornton, R. L. J., Powe, N. R., Roter, D., & Cooper, L. A. (2011). Patient–physician social concordance, medical visit communication and patients’ perceptions of health care quality. Patient Education and Counseling, 85(3), 201-208. https://doi.org/10.1016/j.pec.2011.07.015
  • Uitterhoeve, R., Bensing, J., Dilven, E., Donders, R., demulder, P., & van Achterberg, T. (2009). Nurse–patient communication in cancer care: does responding to patient's cues predict patient satisfaction with communication. Journal of the Psychological, Social and Behavioral Dimensions of Cancer, 18(10), 1060-1068. https://doi.org/10.1002/pon.1434
  • Winter, R., Leanage, N., Roberts, N., Norman, R. I., & Howick, J. (2022). Experiences of empathy training in healthcare: A systematic review of qualitative studies. Patient Education and Counseling, 105(10), 3017-3037. https://doi.org/10.1016/j.pec.2022.06.015
  • Wu, Q., Jin, Z., & Wang, P. (2022). The relationship between the physician-patient relationship, physician empathy, and patient trust. Journal of General Internal Medicine, 37(6), 1388-1393. https://doi.org/10.1007/s11606-021-07008-9
  • Yağar, F. (2021). Why does patient–physician communication matter? more active patients, decreased healthcare use and costs. Journal of Patient Experience, 8(1), 1-6. https://doi.org/10.1177/23743735211036524
  • Yağar, F. (2022). The effect of communication with physician and sociodemographic factors on quality of life: A survey after coronavirus disease (COVID-19) lockdown in Turkey. Journal of Human Behavior in the Social Environment, 32(3), 375-382. https://doi.org/10.1080/10911359.2021.1900977
  • Younis, J. R., Mabrouk, S. M., & Kamal, F. F. (2015). Effect of the planned therapeutic communication program on therapeutic communication skills of pediatric nurses. Journal of Nursing Education and Practice, 5(8), 109-114. https://doi.org/10.5430/jnep.v5n8p109
Toplam 47 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sosyoloji (Diğer)
Bölüm Araştırma Makalesi
Yazarlar

Fedayi Yağar 0000-0002-3436-6583

Yayımlanma Tarihi 27 Mayıs 2023
Gönderilme Tarihi 4 Ekim 2022
Kabul Tarihi 26 Mayıs 2023
Yayımlandığı Sayı Yıl 2023 Cilt: 6 Sayı: 1

Kaynak Göster

APA Yağar, F. (2023). Investigation of Factors Affecting Nurses’ Communication Levels. Journal of Human and Social Sciences, 6(1), 86-98. https://doi.org/10.53048/johass.1184294
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